Terms of Use - Cafés to Work From

Last updated: August 15th, 2025

1 Introduction and Agreement to Terms

We, SageLabs Ltd, a company registered in England and Wales (Company Number: 12006438) with its registered office at C/O Clearstone Accountants Ltd, The Dock Hub, Wilbury Villas, Hove, West Sussex, United Kingdom, BN3 6AH ("SageLabs Ltd", "SageLabs", "we", "our", or "us"), provide the Cafés to Work From Products ("Cafés to Work From Products", "CTWF Products", "CTWF", or "Products"). The CTWF Products include cafestoworkfrom.com and www.cafestoworkfrom.com, including any associated subdomains, ("Website" or "CTWF Website"), the CTWF web application ("CTWF Web App" or "CTWF on the Web"), the CTWF mobile app for iOS ("CTWF on iOS"), and CTWF mobile app for Android ("CTWF on Android").

These Terms of Use ("Terms of Use" or "Terms") govern your use of the CTWF Products, except where we expressly state that separate terms (and not these) apply, and provide information about the CTWF Products. These Terms apply to all visitors, data subjects, and others who access CTWF Products ("you", "your", "user", or "users"). When you visit, access, or use any of the CTWF Products, you agree to these Terms. These Terms of Use therefore constitute an agreement between you and SageLabs.

Please note: If you use CTWF on iOS, all of Apple's policies such as Apple's privacy policy apply to you in addition to these Terms, and you are solely responsible for complying with Apple's policies. You acknowledge and accept that SageLabs has no control over any of Apple's policies. If you use CTWF on Android, all of Google's policies such as Google's privacy policy apply to you in addition to these Terms, and you are solely responsible for complying with Google's policies. You acknowledge and accept that SageLabs has no control over any of Google's policies.

2 Who can use the CTWF Products

You must not use CTWF Products if you are considered a minor in your country of residence and/or the country where you are currently located. SageLabs is not responsible for verifying your age and does not take responsibility for any misrepresentation of age. If you are a minor and you access CTWF Products by lying about your age, you must immediately stop using CTWF Products. CTWF Products are not intended for children, and we do not knowingly collect data relating to children.

You must not be prohibited from receiving any aspect of the CTWF Products under applicable laws or engaging in payments-related Services if you are on an applicable denied party listing.

We must not have previously refused you access or disabled your account for violation of law or any of our policies.

SageLabs reserves the right to refuse access to the CTWF Products and/or, if you have created an account for any of the CTWF Products, terminate your account if eligibility is not met, at SageLabs' sole discretion.

3 The Privacy Policy

SageLabs cares about your privacy. The Privacy Policy for the CTWF Products describes our data practices, including the types of information we receive and collect from you, how we use and share this information, and your rights in relation to the processing of information about you.

4 Acceptable Use of the CTWF Products

Our Terms and policies. You must use the CTWF Products according to our Terms and policies. If you violate our Terms or policies, we may take action with respect to your account, including disabling or suspending your account and, if we do, you agree not to create another account without our permission. Disabling or suspending your account will be in accordance with the "Termination" section below.

Legal and acceptable use. You must access and use the CTWF Products only for legal, authorised, and acceptable purposes. You will not use (or assist others in using) the CTWF Products in ways that: (a) violate, misappropriate, or infringe the rights of SageLabs, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or instigate or encourage conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm; (c) involve publishing falsehoods, misrepresentations, or misleading statements; (d) impersonate someone; (e) involve sending illegal or impermissible communications, such as bulk messaging, auto-messaging, auto-dialing, and the like; or (f) involve any non-personal use of the CTWF Products unless otherwise authorised by us.

Harm to SageLabs or our users. You must not (or assist others to) directly, indirectly, through automated or other means access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit the Services in impermissible or unauthorised manners, or in ways that burden, impair, or harm us, the CTWF Products, systems, our users, or others, including that you must not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from the CTWF Products, unless an exception or limitation applies under applicable law; (b) send, store, or transmit viruses or other harmful computer code through or onto the CTWF Products; (c) gain or attempt to gain unauthorized access to the CTWF Products or our systems; (d) interfere with or disrupt the safety, security, confidentiality, integrity, availability or performance of the CTWF Products; (e) create accounts for the CTWF Products through unauthorised or automated means; (f) collect information of or about our users in any impermissible or unauthorised manner; (g) sell, resell, rent, or charge for the CTWF Products or data obtained from us or the CTWF Products in an unauthorised manner; (h) distribute or make the CTWF Products available over a network where they could be used by multiple devices at the same time, except as authorised through tools we have expressly provided via the CTWF Products; (i) create software or APIs that function substantially the same as the CTWF Products and offer them for use by third parties in an unauthorised manner; or (j) misuse any reporting channels, such as by submitting fraudulent or groundless reports or appeals.

Keeping your account secure. You are responsible for keeping your device and your CTWF account safe and secure, and you must notify us promptly of any unauthorised use or security breach of your account or the CTWF Products.

5 How you cannot use the CTWF Products

You cannot impersonate others or provide inaccurate information. You do not have to disclose your identity to use the CTWF Products, but you must provide us with accurate and up-to-date information (including registration information), which may include providing personal data. Also, you may not impersonate someone or something you are not, and you cannot create an account for someone else unless you have their express permission.

You cannot use someone else's CTWF account to access or use CTWF on the Web. You cannot use someone else's Apple App Store account to access or use CTWF on iOS. You cannot use someone else's Google Play Store account to access or use CTWF on Android.

You cannot do anything unlawful, misleading or fraudulent or for an illegal or unauthorised purpose.

You cannot violate (or help or encourage others to violate) these Terms or our policies.

You cannot do anything to interfere with or impair the intended operation of any of the CTWF Products. This includes misusing any reporting, dispute or appeals channel, such as by making fraudulent or groundless reports or appeals.

You cannot attempt to create accounts or access or collect information in unauthorised ways. This includes creating accounts or collecting information in an automated way without our express permission.

You cannot sell, license or purchase any account or data obtained from us or the CTWF Products. This includes attempts to buy, sell or transfer any aspect of your account (including your username); solicit, collect or use login credentials of other users; or request or collect CTWF on the Web usernames, passwords or misappropriate access tokens.

You cannot post someone else's private or confidential information without permission or do anything that violates someone else's rights, including intellectual property rights (e.g., copyright infringement, trademark infringement, counterfeit or pirated goods). You may use someone else's works under exceptions or limitations to copyright and related rights under applicable law. You represent that you own or have obtained all necessary rights to the content you transmit, post or share.

You cannot modify, translate, create derivative works of or reverse-engineer our Products or their components.

You cannot use a domain name or URL in your username for your CTWF account without our prior written consent.

6 Permissions and Rights

Your rights. SageLabs does not claim ownership of the information that you submit for your CTWF account or through the CTWF Products. You must have the necessary rights to such information that you submit for your CTWF account or through the CTWF Products and the right to grant the rights and licenses in our Terms.

SageLabs' rights. We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with the CTWF Products. You may not use our copyrights, trademarks (or any similar marks), domains, logos, trade dress, trade secrets, patents, or other intellectual property rights unless you have our express prior written permission.

Your license to SageLabs. In order to operate and provide the CTWF Products, you grant SageLabs a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information (including the content) that you upload, submit, store, send, or receive on or through the CTWF Products. The rights you grant in this license are for the limited purpose of operating and providing the CTWF Products.

Download and installation of updates. You agree that we can download and install updates to the CTWF Products on your device.

7 Artificial Intelligence and Third-Party Services

Some of the CTWF Products make use of Artificial Intelligence (“AI”) and/or third-party services.

While the CTWF Products strive to provide accurate and helpful responses, you acknowledge and agree that these responses may not always be correct, complete, or up-to-date. CTWF's responses are generated based on training data and algorithms, which may have limitations or biases. You are advised to exercise your own judgment and verify important information from authoritative sources. SageLabs expressly disclaims any and all liability for errors, inaccuracies, or omissions in CTWF's responses. You agree that you use CTWF's responses at your own risk, and SageLabs shall not be held responsible for any consequences arising from reliance on CTWF's information or advice.

You understand and agree that CTWF may learn from user interactions to improve its responses over time. This learning process is designed to enhance the overall user experience and the quality of responses. By using CTWF, you consent to your interactions being anonymised and used for the purpose of improving the CTWF's functionality and accuracy.

You acknowledge and agree that the CTWF Products may integrate with third-party services or APIs to provide certain functionalities, including advertising services. These integrations may affect how user data is processed and how CTWF interacts with users. You acknowledge and agree that the use of these third-party services is subject to the respective terms of service and privacy policies of those third parties. SageLabs does not control and is not responsible for the actions, content, privacy practices, or performance of any third-party services. You must review and comply with the terms and policies of these third-party services.

You agree to indemnify, defend, and hold harmless SageLabs, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from or relating to: a) Your use of any third-party services integrated with CTWF; b) Your violation of any terms or policies of third-party services; c) Any content or data transmitted through the third-party services via CTWF; d) Any actions taken by the third-party services in response to interactions initiated through CTWF; e) Any interactions with advertisements displayed by third-party advertising services. This indemnification obligation shall survive the termination or expiration of these Terms of Use or your use of any of the CTWF Products.

7.1 Advertising Services

Some CTWF Products may display advertisements provided by Google AdMob ("AdMob"), a third-party advertising service operated by Google. These advertisements may appear within the app interface and may be personalised based on your interests and usage patterns.

By using CTWF Products that display advertisements, you acknowledge and agree that:

Advertisements may be displayed to you during your use of the CTWF Products, and these advertisements are provided by third-party advertising networks, including but not limited to Google AdMob;
These third-party advertising services may collect and process certain information about you, including device identifiers, IP addresses, and usage data, in accordance with their respective privacy policies;
You consent to the collection and use of your data by these advertising services for the purpose of delivering relevant advertisements;
SageLabs does not control the content, accuracy, or availability of advertisements displayed by third-party advertising services;
You may be able to opt out of personalised advertising through your device settings or the advertising service's privacy controls, though this may not eliminate all advertisements;
SageLabs is not responsible for any interactions you have with advertisements, including clicks, purchases, or other actions taken as a result of viewing advertisements.

For more information about how Google AdMob collects and uses data, please refer to Google's Privacy Policy at https://policies.google.com/privacy and Google AdMob's specific privacy information at https://support.google.com/admob/answer/6128543.

8 Fees and Billing

You are responsible for all carrier data plans, internet fee, and other fees and taxes associated with your use of the CTWF Products.

SageLabs may offer products and services for purchase through Apple or other external services authorised by SageLabs (each, an "External Service," and any purchases made thereon, an "External Service Purchase"). SageLabs may also offer products and services for purchase via credit card or other payment processors inside the CTWF Products ("Internal Purchases").

If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase, as further described below.

If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire.

Cancelling your CTWF subscription does not remove your CTWF account. If you wish to fully terminate your account, you can do so.

The pricing for the CTWF Products may vary based on a number of factors. We may offer promotional rates, which can vary based on region, length of subscription, bundle size, past purchases, account activity, and more. We may also test new features and payment options. If you do not timely cancel your subscription, your subscription will be renewed at the full price as indicated when the purchase was made, without any additional action by you, and you authorise us to charge your payment method for these amounts. To the extent permissible by law, we reserve the right, including without prior notice, to limit the available quantity of or discontinue making available any product, feature, service or other offering; to impose conditions on the honouring of any coupon, discount, offer or other promotion; to bar any user from making any transaction; and to refuse to provide any user with any product, service or other offering.

8.1 External Service Purchases and Subscriptions

When making a purchase on the CTWF Products, you may have the option to pay through an External Service, such as with your Apple ID ("your External Service Account"), and your External Service Account will be charged for the purchase in accordance with the terms disclosed to you at the time of purchase and the general terms applicable to your External Service Account. Some External Services may charge you sales tax, depending on where you live, which may change from time to time.

If your External Service Purchase includes an automatically renewing subscription, your External Service Account will continue to be periodically charged for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, the subscription will automatically continue for the price and time period you agreed to when subscribing. If you received a discounted promotional offer, your price may go up per the terms of that offer following the initial subscription period for any subsequent renewal period.

To cancel a subscription: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your External Service Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the CTWF Product for which you no longer want a subscription from your device. For example, if you subscribed using your Apple ID, cancellation is handled by Apple, not SageLabs. To cancel a purchase made with your Apple ID, go to Settings within the app, and follow the instructions to cancel. You may also be able to request assistance at Apple Support.

If you initiate a chargeback or otherwise reverse a payment made with your External Service Account, SageLabs may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want an CTWF subscription. In the event that your chargeback or other payment reversal is overturned, please contact Contact Support. SageLabs will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.

8.2 Internal Purchases and Subscriptions

Internal Purchases, including subscriptions, are processed using the payment method you provide on the CTWF Product on which the purchase is made (your "Payment Method"). Subscriptions automatically renew until you cancel.

If you make an Internal Purchase, you agree to pay the prices displayed to you for the products and/or services you have selected as well as any sales or similar taxes that may be imposed on your payments (and as may change from time to time), and you authorise SageLabs to charge your Payment Method. SageLabs may correct any billing errors or mistakes even if we have already requested or received payment. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, SageLabs may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want an CTWF subscription. In the event that your chargeback or other payment reversal is overturned, please contact Contact Support.

If your Internal Purchase includes an automatically renewing subscription, your Payment Method will continue to be periodically charged for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for the price and time period you agreed to when subscribing, until you cancel.

To cancel an CTWF on the Web subscription, log in to the CTWF Web App and go to the Account section. If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.

You may edit your Payment Method information in the Account section of the CTWF Web App. If a payment is not successfully processed, due to expiration, insufficient funds, or otherwise, you remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates.

In addition, you authorise us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer, or other provider of your chosen Payment Method.

8.3 Refunds

Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods, except if the laws applicable in your jurisdiction provide for refunds.

For subscribers residing in the EU, EEA, UK, and Switzerland: In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins. Please note that this 14-day period commences when the subscription starts.

For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected.

For subscribers residing in the Republic of Korea: In accordance with local law, you are entitled to a full refund of your subscription during the 7 days following the purchase. Please note that this 7-day period commences upon the purchase.

For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and Israel: Your Right to Cancel - You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your death. In the event that you become disabled (such that you are unable to use the CTWF Product(s) to which you subscribed) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your disability by providing notice in the same manner as you request a refund as described below.

If any of the above apply to you and you subscribed using your Apple ID, your refund requests are handled by Apple, not SageLabs. To request a refund, please contact your External Service directly; for example using your Apple device, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Purchase History. Find the transaction and select "Report a Problem." You can also request a refund at Apple Support. For any other purchase, please contact Contact Support with your order number (see your confirmation email) and a notice which states that you, the buyer, are cancelling this Agreement, or words of similar effect. Please also include the email address and/or telephone number associated with your account along with your order number. This notice shall be sent to: Contact Support.

9 Availability and Termination of the CTWF Products

Availability of the CTWF Products. We are always trying to improve the CTWF Products. That means we may expand, add, or remove Products, features, functionalities, and the support of certain devices and platforms. Availability of the CTWF Products may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. We may discontinue some or all of the CTWF Products, including certain features and the support for certain devices and platforms, at any time after a notice period of 30 days, with no such notice being required in urgent situations such as preventing abuse, responding to legal requirements, or addressing security and operability issues. Events beyond our control may affect the CTWF Products, such as events in nature and other force majeure events.

Termination. Although we hope that you remain a CTWF Products user, you can terminate your use of any of the CTWF Products for any reason.

Our right to terminate for cause remains unaffected. Good cause shall be deemed to exist if one party violates laws, third-party rights, or otherwise breaches these Terms, and the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination date or until the expiry of a notice period, taking into account all circumstances of the individual case and after weighing the interests of both parties. A termination for good cause is only possible within a reasonable period of time after a breach has come to the knowledge of the other party.

If the important reason is a violation of an obligation of these Terms, termination is only permissible after the unsuccessful expiration of a granted remedy period or after an unsuccessful warning. However, this does not apply if the party in breach seriously and finally refuses to fulfill its obligations or if, after weighing the interests of both parties, special circumstances justify immediate termination.

In accordance with this "Termination" section, we may also modify, suspend, or terminate your access to or use of the CTWF Products anytime for suspicious or unlawful conduct, including for fraud, or if we reasonably believe you violate our Terms or create harm, risk, or possible legal exposure for us, our users, or others. We may also disable or delete your CTWF account if it does not become active after account registration or if it remains inactive for an extended period of time. If you delete your account or we delete or disable it, these Terms will end as an agreement between you and us, but the following provisions will survive any termination of your relationship with SageLabs: "Permissions and Rights", "Artificial Intelligence and Third-Party Services", "Disclaimers and Release", "Limitation of Liability", "Dispute Resolution", "Availability and Termination of the CTWF Products", and "Miscellaneous". If you believe your account's termination or suspension was in error, please contact us at Contact Support.

10 Disclaimers and Release

You use the CTWF Products at your own risk and subject to the following disclaimers. We are providing the CTWF Products on an "as is" basis without any express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, and freedom from computer virus or other harmful code. We do not warrant that any information provided by us is accurate, complete, or useful, that the CTWF Products will be operational, error free, secure, or safe, or that the CTWF Products will function without disruptions, delays, or imperfections. We do not control and are not responsible for, controlling how or when our users use the CTWF Products or the features, services, and interfaces the CTWF Products provide. We are not responsible for and are not obligated to control the actions or information (including content) of our users or other third-parties. You release us, our subsidiaries, affiliates, and our and their directors, officers, employees, partners, and agents (together, the "SageLabs Parties") from any claim, complaint, cause of action, controversy, or damages (together, "Claim"), known and unknown, relating to, arising out of, or in any way connected with any such Claim you have against any third-parties. Your rights with respect to the SageLabs Parties are not modified by the foregoing disclaimer if the laws in England, United Kingdom, applicable as a result of your use of the CTWF Products, do not permit it.

11 Limitation of Liability

SageLabs' liability is limited to the maximum extent allowed by applicable law.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SAGELABS, ITS AFFILIATES, EMPLOYEES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, FIXED, OR ENHANCED DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE CTWF PRODUCTS, (II) THE CONDUCT OR CONTENT OF ANY USERS OR THIRD PARTIES ON OR THROUGH ANY OF OUR AFFILIATES' SERVICES OR IN CONNECTION WITH THE CTWF PRODUCTS; OR (III) ANY UNAUTHORISED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF SAGELABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SAGELABS' AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF (A) £100 GBP OR (B) THE AMOUNT PAID, IF ANY, BY YOU TO SAGELABS FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE THAT YOU FIRST FILE A LAWSUIT, ARBITRATION OR ANY OTHER LEGAL PROCEEDING AGAINST SAGELABS, WHETHER STATUTORY, IN LAW OR IN EQUITY, IN ANY TRIBUNAL. THE DAMAGES LIMITATION SET FORTH IN THE IMMEDIATELY PRECEDING SENTENCE APPLIES (i) REGARDLESS OF THE GROUND UPON WHICH LIABILITY IS BASED (WHETHER DEFAULT, CONTRACT, TORT, STATUTE, OR OTHERWISE), (ii) IRRESPECTIVE OF THE TYPE OF BREACH OF RIGHTS, PRIVILEGES, OR OBLIGATIONS, AND (iii) WITH RESPECT TO ALL EVENTS, THE SERVICE, AND THIS AGREEMENT.

THE LIMITATION OF LIABILITY PROVISIONS SET FORTH IN THIS SECTION 12 SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL WITH RESPECT TO THEIR ESSENTIAL PURPOSE.

12 Dispute Resolution

12.1 Informal Dispute Resolution Process

If you are dissatisfied with the CTWF Products for any reason, please contact SageLabs first by email to Contact Support so that we can try to resolve your concerns without the need of outside assistance. If you choose to pursue a dispute, claim or controversy against SageLabs, these terms will apply. For purposes of this Dispute Resolution Process, "SageLabs" shall include our affiliates, employees, licensors, and service providers.

SageLabs values its relationship with you and appreciates the mutual benefit realised from informally resolving Disputes. "Dispute" is any dispute, claim, or controversy between you and SageLabs that arises from or related in any way to this Agreement (including any alleged breach of this Agreement), the Service, or our relationship with you. "Dispute" as used in this Agreement shall have the broadest possible meaning and include claims that arose before the existence of this or any prior Agreement and claims that arise during the term of this Agreement or after the termination of this Agreement (unless this Agreement is superseded by a subsequent Agreement entered into by you and SageLabs). If you have a Dispute with SageLabs ("Your Dispute"), before formally pursuing Your Dispute in arbitration or small claims court, you agree to first send a detailed notice ("Notice") to Contact Support. If SageLabs has a Dispute with you (""SageLabs' Dispute"), SageLabs agrees to first send a Notice to you at your most recent email address on file with us, or if no email address is on file, other contact information associated with your CTWF account. Your Notice must contain all of the following information: (1) your full name; (2) information that enables SageLabs to identify your account, including a picture or screenshot of your profile, your address, mobile phone number, email address, and date of birth you used to register your account if any; and (3) a detailed description of your Dispute, including the nature and factual basis of your claim(s) and the relief you are seeking with a corresponding calculation of your alleged damages (if any). You must personally sign this Notice for it to be effective. SageLabs' Dispute Notice must likewise set forth a detailed description of SageLabs' Dispute, which shall include the nature and factual basis of its claim(s) and the relief it is seeking, with a corresponding calculation of our damages (if any). You and SageLabs agree to then negotiate in good faith in an effort to resolve the Dispute. As part of these good faith negotiations, SageLabs may request a telephone conference with you to discuss Your Dispute, and you agree to personally participate, with your attorney if you are represented by counsel. Likewise, you may request a telephone conference to discuss SageLabs' Dispute with you, and SageLabs agrees to have one representative participate. (For the avoidance of doubt, SageLabs' termination of your account, as set forth above, is not SageLabs' Dispute with you.) This informal process should lead to a resolution of the Dispute. However, if the Dispute is not resolved within 60 days after receipt of a fully completed Notice and the Parties have not otherwise mutually agreed to an extension of this informal dispute resolution time period, you or SageLabs may initiate an arbitration (subject to a Party's right to elect small claims court as provided below).

Completion of this informal dispute resolution is a condition precedent to filing any demand for arbitration or small claims court action. Failure to do so is a breach of this Agreement. The limitation period for any claims and any deadlines for filing fees will be suspended while you and SageLabs engage in this informal dispute resolution process. Unless prohibited by applicable law, the arbitration provider shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms and conditions of this informal dispute resolution process were fully satisfied. A court of competent jurisdiction shall have authority to enforce this provision and to enjoin any arbitration proceeding or small claims court action accordingly.

All offers, promises, conduct, and statements made in the course of the informal dispute resolution process by any party, its agents, employees, and attorneys are confidential and not admissible for any purpose in any subsequent proceeding (except to the extent required to certify in writing that the Party met the requirements of this informal dispute resolution process before commencing an arbitration), provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable.

12.2 Dispute Resolution through Arbitration or Small Claims Court

Any Dispute (that is not resolved informally by SageLabs Customer Service or as provided under subsection 13.1 above) shall be exclusively resolved through binding individual arbitration except as specifically provided otherwise in this Dispute Resolution Section. Notwithstanding the foregoing, either you or SageLabs may elect to have an individual claim heard in small claims court. If the request to proceed in small claims court is made after an arbitration has been initiated but before an arbitrator has been appointed, such arbitration shall be administratively closed by the arbitration provider. Any controversy over the small claims court's jurisdiction shall be exclusively determined by such small claims court. No determinations made by a small claims court shall have preclusive effect in any proceeding involving SageLabs and anyone other than you. In the event such small claims court specifically determines that it is without jurisdiction to hear the Dispute, you and SageLabs shall arbitrate the Dispute under the terms of this Agreement. All other issues (except as otherwise provided herein) are exclusively for the Arbitrator to decide, including but not limited to scope and enforceability of this Dispute Resolution Section and including questions of arbitrability, any request to proceed in small claims court that is made after an arbitrator has been appointed, and any dispute as to whether either Party is in breach or default of the Dispute Resolution Section or has explicitly or implicitly waived the right to arbitrate. If you or SageLabs challenges the small claims court election in your Dispute, and a court of competent jurisdiction determines that the small claims court election is unenforceable, then such election shall be severed from this Agreement as to your Dispute. However, such court determination shall not be considered or deemed binding or have preclusive effect with respect to any proceeding involving SageLabs and anyone other than you.

Any court proceeding to enforce this Dispute Resolution Section 12, including any proceeding to confirm, modify, or vacate an arbitration award, must be commenced in accordance with Section 13. In the event Dispute Resolution Section 12 is for any reason held to be unenforceable, any litigation against SageLabs (except for small claims court actions) may be commenced only in the courts of England. You hereby irrevocably consent to those courts' exercise of personal jurisdiction over you for such purposes and waive any claim that such courts constitute an inconvenient forum.

13 Governing Law and Jurisdiction

The laws of England, United Kingdom, without regard to its conflict of laws rules, shall explicitly apply to any Dispute arising out of or relating to this Agreement or the CTWF Products, and the Dispute Resolution Process set forth in Section 12 shall be governed by the Arbitration Act 1996.

Except where prohibited by law and except for claims that are heard in a small claims court as set forth in Section 12, any claims arising out of or relating to this Agreement, to the CTWF Products, or to your relationship with SageLabs that for whatever reason are not required to be arbitrated or filed in small claims court, will be litigated exclusively in the courts of England, United Kingdom. You and SageLabs consent to the exercise of personal jurisdiction of courts in England, United Kingdom, and waive any claim that such courts constitute an inconvenient forum.

14 Miscellaneous

These Terms, with the Privacy Policy and Cookie Policy, and any Additional Terms Upon Purchase, contain the entire agreement between you and SageLabs regarding the use of the CTWF Products. The Terms supersede all previous agreements, representations, and arrangements between us, written or oral. If any provision of these Terms is held invalid, illegal, or otherwise unenforceable, the remainder of the Terms shall continue in full force and effect. The failure of SageLabs to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You agree that your CTWF account is non-transferable and all of your rights to your account and its content terminate upon your death, unless otherwise provided by law. Any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. No agency, partnership, joint venture, fiduciary or other special relationship or employment is created as a result of these Terms, and you may not make any representations on behalf of or bind SageLabs in any manner.

We reserve the right to designate in the future that certain of the CTWF Products are governed by separate terms (where, as applicable, you may separately consent).

The CTWF Products are not intended for distribution to or use in any country or territory where such distribution or use would violate local law or would subject us to any regulations in another country or territory. We reserve the right to limit the CTWF Products in any country or territory.

You will comply with all applicable United Kingdom and non-United Kingdom export control and trade sanctions laws ("Export Laws"). You will not, directly or indirectly, export, re-export, provide, or otherwise transfer any of the CTWF Products: (a) to any individual, entity, territory, or country prohibited by Export Laws; (b) to anyone on United Kingdom or non-United Kingdom government restricted parties lists; or (c) for any purpose prohibited by Export Laws, including nuclear, chemical, or biological weapons, or missile technology applications without the required government authorizations. You will not use or download any of the CTWF Products if you are located in a restricted country or territory, if you are currently listed on any United Kingdom or non-United Kingdom restricted parties list, or for any purpose prohibited by Export Laws, and you will not disguise your location through IP proxying or other methods.

Any amendment to or waiver of our Terms proposed by you requires our express consent.

All of our rights and obligations under our Terms are freely assignable by us to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise. In the event of such an assignment, we will only transfer your information in compliance with applicable laws and ask for your consent where required; these Terms will continue to govern your relationship with such third-party. We hope you will continue using the CTWF Products, but if you do not agree to such an assignment, you must stop using the CTWF Products after having been notified about the assignment.

You will not transfer any of your rights or obligations under our Terms to anyone else without our prior written consent.

Nothing in our Terms will prevent us from complying with the law.

Except as contemplated herein, our Terms do not give any third-party beneficiary rights.

If we fail to enforce any of our Terms, it will not be considered a waiver.

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed amended to the minimum extent necessary to make it enforceable, and if it cannot be made enforceable, then it shall be deemed severable from our Terms and shall not affect the validity and enforceability of the remaining provisions of our Terms, and the remaining portion of our Terms will remain in full force and effect.

We reserve all rights not expressly granted by us to you. Our Terms are not intended to limit the consumer legal rights that may not be waived by contract. You may also have legal rights as a data subject, and our Terms are not intended to limit such rights that may not be waived by contract.

We always appreciate feedback or other suggestions, but may use them without any restrictions or obligation to compensate you for them, and are under no obligation to keep them confidential.

Electronic Communications. We will send you information relating to your account (e.g., payment authorisations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration for your CTWF account.

15 Updates to these Terms

We are constantly working to improve the CTWF Products and develop new features to make our products even better for you. We may change the CTWF Products, and we may need to update these Terms so that they accurately reflect the CTWF Products and our policies. We may make changes to these Terms at any time and without prior notice. The updated version of these Terms will be published on the CTWF Website and will become effective immediately, and the "Last updated" date at the top of the Terms will be updated accordingly. We hope you will continue using the CTWF Products, but if you do not agree to our Terms, as amended, you must stop using the CTWF Products.