Privacy Policy - Cafés to Work From

Last updated: August 20th, 2026

1 Introduction

1.1 Important information and who we are

We, SageLabs Ltd, a company registered in England and Wales (Company Number: 12006438) with its registered office at C/O Clearstone Accountants Ltd, The Dock Hub, Wilbury Villas, Hove, West Sussex, United Kingdom, BN3 6AH (“SageLabs Ltd”, “SageLabs”, “we”, “our”, or “us”), are committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation (“GDPR”), the Data Protection Act 2018 and all other mandatory laws and regulations of the United Kingdom.

This Privacy Policy (“Privacy Policy” or “Policy”) explains how we collect, process and keep your data safe. The Privacy Policy will tell you about your privacy rights, how the law protects you, and inform our employees and staff members of all their obligations and protocols when processing data.

The individuals from which we may gather and use data can include:

Visitors of CTWF Products
Users of CTWF Products
Customers
Business contacts
Third parties connected to users of CTWF Products and any other people that the organisation has a relationship with or may need to contact.

This Privacy Policy applies to what we call CTWF Products (“CTWF Products” or “Products”). The CTWF Products include cafestoworkfrom.com and www. cafestoworkfrom.com, including any associated subdomains, (“Website” or “CTWF Website”), the CTWF web application (“CTWF Web App”), the CTWF iOS App (“CTWF on iOS”) and the CTWF Android App (“CTWF on Android”).

This Privacy Policy applies to all visitors, users, data subjects, and others who access any of the CTWF Products (“you” or “your”).

This Privacy Policy applies to all our employees and staff members and all Personal Data processed at any time by us.

Please note: If you use CTWF on iOS, all of Apple's policies such as Apple's privacy policy apply to you in addition to these Terms, and you are solely responsible for complying with Apple's policies. You acknowledge and accept that SageLabs has no control over any of Apple's policies. If you use CTWF on Android, all of Google's policies such as Google's privacy policy apply to you in addition to these Terms, and you are solely responsible for complying with Google's policies. You acknowledge and accept that SageLabs has no control over any of Google's policies.

1.2 Your Data Controller

SageLabs is your Data Controller and responsible for your Personal Data. We are not obliged by the GDPR to appoint a data protection officer and have not voluntarily appointed one at this time. Therefore, any inquiries about your data should be sent to us by email to Contact Support.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1.3 Processing data on behalf of a Controller and processors' responsibility to you

In discharging our responsibilities as a Data Controller we have employees who will deal with your data on our behalf (known as "Processors"). The responsibilities below may be assigned to an individual or may be taken to apply to the organisation as a whole. The Data Controller and our Processors have the following responsibilities:

Ensure that all processing of Personal Data is governed by one of the legal bases laid out in the GDPR (see 2.2 below for more information);
Ensure that Processors authorised to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with the processing of Personal Data;
Obtain the prior specific or general authorisation of the Controller before engaging another Processor;
Assist the Controller in the fulfilment of the Controller's obligation to respond to requests for exercising the data subject's rights;
Make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in the GDPR and allow for and contribute to audits, including inspections, conducted by the Controller or another auditor mandated by the Controller;
Maintain a record of all categories of processing activities carried out on behalf of a Controller;
Cooperate, on request, with the supervisory authority in the performance of its tasks;
Ensure that any person acting under the authority of the Processor who has access to Personal Data does not process Personal Data except on instructions from the Controller; and
Notify the Controller without undue delay after becoming aware of a Personal Data Breach.

2 Legal basis for data collection

2.1 Types of data / Privacy policy scope

"Personal Data" means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together below. Not all of the following types of data will necessarily be collected from you but this is the full scope of data that we may collect and when we may collect it from you:

Profile/Identity Data: This is data relating to your first name, last name, username, date of birth.
Contact Data: This is data relating to your phone number, addresses, email addresses, phone numbers.
Location Data: This is data relating to your location. If you use Cowork, the café and time you choose for a session tell us, and the other users taking part, where you intend to be and when. Please bear that in mind when deciding which sessions to publish or join.
Apple Data: This is information relating to your Apple App Store account such as your Apple ID.
Google Play Data: This is information relating to your Google Play Store account such as your Google Play Store ID.
User Content: This is information relating to your reviews and contributions. Some of the core functionalities of the CTWF Products involve processing your reviews and contributions.
Cowork Data: This is data relating to your use of Cowork, the feature of CTWF on iOS that lets subscribers arrange and attend coworking sessions with other users in person. It includes the sessions you publish or join and the café, city, date, time, capacity, and note attached to them; your attendance history, including sessions that have already taken place, been cancelled, or been rescheduled; the messages you post to a session; the invite links you create and whether you have revoked them; the users you have blocked; and the reports you make about other users or their messages, and reports other users make about you.
Moderation Data: This is data we generate when we check content you submit — currently, messages posted to a Cowork session. It includes the outcome of the check, the category assigned to the content, the systems that produced that outcome, and the time it was made. We retain this for content that was refused as well as content that was published.
Subscription Data: This is data confirming whether you hold a paid CTWF subscription. For the Cowork subscription it includes the identifier of the product you bought, the transaction identifier your app store assigned to it, when the subscription expires, and whether it has been refunded or revoked. We do not receive your payment card details from Apple.
Marketing and Communications Data: This is data relating to your preferences in receiving marketing information and other information from us.
Billing Data: This is information relating to the payment method you use to pay for our services or products. If you pay by debit or credit card, this is information relating to your debit and credit card information such as the name attached to your payment details and your billing address.
Financial Data: These are your banking details, e.g., your account number and sort code.
Transactional Data: This is information of details and records of all payments you have made for our services or products.
Advertising Data: This is data collected by third-party advertising services (such as Google AdMob) that may include device identifiers, IP addresses, advertising identifiers, and usage patterns for the purpose of delivering personalized advertisements. This data is primarily collected when using the CTWF iOS app and is governed by the respective privacy policies of these advertising services.

We also collect, use and share Aggregated Data. Aggregated Data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

We may also aggregate data to enable research or analysis so that we can better understand and serve you and others. For example, we may conduct research on your demographics and usage. Although this aggregated data may be based in part on Personal Data, it does not identify you personally. We may share this type of anonymous data with others, including service providers, our affiliates, agents and current and prospective business partners.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We never ask you for Special Categories of Personal Data. Some parts of the CTWF Products — reviews, contributions, Cowork session notes, and Cowork session messages — let you write free text, and you could choose to reveal such information there yourself. Please do not. If you do, you are volunteering it rather than providing it at our request, and we will treat it under this Policy in the same way as the rest of that content.

2.2 The Legal Basis for Collecting That Data

There are a number of justifiable reasons under the GDPR that allow collection and processing of Personal Data. The main avenues we rely on are:

"Consent": Certain situations allow us to collect your Personal Data, such as when you tick a box that confirms you are happy to receive email newsletters from us, or 'opt in' to a service.
"Contractual Obligations": We may require certain information from you in order to fulfil our contractual obligations and provide you with the promised service.
"Legal Compliance": We're required by law to collect and process certain types of data, such as fraudulent activity or other illegal actions.
"Legitimate Interest": We might need to collect certain information from you to be able to meet our legitimate interests - this covers aspects that can be reasonably expected as part of running our business, that will not have a material impact on your rights, freedom or interests. Examples could be your address, so that we know where to deliver something to, or your name, so that we have a record of who to contact moving forwards.

3 How we use your Personal Data

3.1 Our data uses

We will only use your Personal Data when the law allows us to.

Where you use Cowork, we use your Cowork Data to provide the feature you have asked for: to publish the sessions you create, to show sessions to other subscribers who may want to join them, to record who is attending, to enforce the limit on places, to resolve invite links, and to give effect to the users you have blocked. We rely on Contractual Obligations for this: it is the service you have subscribed to, and it cannot be delivered without it.

We use your email address to send you notifications about sessions you are hosting or have joined — for example when someone joins or leaves, or when a session is cancelled or rescheduled. These are service messages rather than marketing, and we send them because a person who is about to travel to a café needs to know if the plan has changed. Your email address is never shown to other users.

We use Moderation Data, and the content of the messages you post to a session, to check that content before it is published, to decide whether to publish, hold, or refuse it, and to improve the accuracy of those checks. This checking is carried out by automated systems that include third-party artificial intelligence services, and messages that are held may also be read by a person at SageLabs. We rely on Legitimate Interest here — keeping users safe from harassment, solicitation, and unwanted contact, in a feature that leads to people meeting in person — and on Contractual Obligations, since moderated messaging is part of the feature itself.

We use reports and blocks, and the records associated with them, to investigate conduct, to decide what action to take, to keep a record of what we decided, and to enforce our Terms of Use. We rely on Legitimate Interest and, where applicable, Legal Compliance. We will not tell a user who reported them.

We use Subscription Data to confirm whether you are entitled to use Cowork, to unlock it on your devices, and to withdraw access when a subscription expires, is refunded, or is revoked, relying on Contractual Obligations.

3.2 Marketing and content updates

You may receive marketing and new content communications from us unless you specifically request that you would not like to receive these communications. From time to time we may make suggestions and recommendations to you about goods or services that may be of interest to you.

3.3 Change of purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4 Your rights and how you are protected by us

4.1 Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

Right to be informed. You have a right to be informed about our purposes for processing your personal data, how long we store it for, and who it will be shared with. We have provided this information to you in this policy.

Right of access. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it (also known as a "data subject access request"). See section 4.5 below for more details on how you can make a data subject access request.

Right to rectification. You have a right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Right to erasure. You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it, where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Right to object. You can object to the processing of personal data we hold about you. This effectively allows you to stop or prevent us from processing your personal data. Note that this is not an absolute right and it only applies in certain circumstances, for example: (i) Where we are processing your personal data for direct marketing purposes. (ii) Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. (iii) In some cases, we may continue processing your data if we can demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. (iv) You may also object to personalised advertising data processing. For Google AdMob specifically, you can control personalised advertising by denying tracking permission when prompted.

Right to restrict processing. You have the right to request the restriction or suppression of their personal data. Note that this is not an absolute right and it only applies in certain circumstances: (i) If you want us to establish the data's accuracy. (ii) Where our use of the data is unlawful but you do not want us to erase it. (iii) Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. (iv) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability. You have the right to request the transfer of your personal data to you or to a third party. If you make such a request, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to make a request under any of these rights, please contact us at Contact Support.

4.2 Your control over SageLabs' use of your Personal Data

If you have created an account for a CTWF Product, you may delete your account at any time – this will remove your account page from our systems and our related software.

We do not guarantee the ability to delete all stored data. If you would like us to delete /correct personally identifiable data, let us know and we will action your request as soon as practicable.

You can access information associated with your account by logging into your account you created with us.

Your account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and by signing off after you have finished accessing your account.

California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to Contact Support.

4.3 How SageLabs protects customers' Personal Data

We are concerned with keeping your data secure and protecting it from inappropriate disclosure. Any Personal Data collected by us is only accessible by a limited number of employees who have special access rights to such systems and are bound by obligations of confidentiality. If and when we use subcontractors to store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession. However, unfortunately no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of SageLabs to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.

4.4 Opting out of marketing promotions

You can ask us to stop sending you marketing messages at any time by sending an email to Contact Support.

Where you opt out of receiving these marketing messages, we will continue to retain other Personal Data provided to us as a result of interactions with us not related to your marketing preferences.

4.5 How to request your data and the process for obtaining it

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, if your request is clearly unfounded, we could refuse to comply with your request.

We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

5 Your data and third parties

5.1 Sharing your data with third parties

We may share non-Personal Data with third parties. We may share your Personal Data with subcontractors or affiliates, subject to confidentiality obligations to use it only for the purposes for which we disclose it to them and pursuant to our instructions.

We may also share Personal Data with interested parties in the event that SageLabs anticipates a change in control or the acquisition of all or part of our business or assets or with interested parties in connection with the licensing of our technology.

If SageLabs is sold or makes a sale or transfer, we may, in our sole discretion, transfer, sell or assign your Personal Data to a third party as part of or in connection with that transaction. Upon such transfer, the Privacy Policy of the acquiring entity may govern the further use of your Personal Data. In all other situations your data will still remain protected in accordance with this Privacy Policy (as amended from time to time).

We may share your Personal Data at any time if required for legal reasons or in order to enforce our terms or this Privacy Policy.

The categories of service provider we rely on to run the CTWF Products are:

our hosting and database providers, which operate the systems that store your account, your profile, your reviews and contributions, and your Cowork Data;
our artificial intelligence providers, which operate the automated systems that check messages posted to a Cowork session before they are published, and which summarise café reviews. The text of a message is sent to those systems for that check; your name, your username, your email address, and the identity of the session you posted it to are not;
our email delivery providers, which send the emails we send you;
the app store operator through which you bought a CTWF subscription — Apple, for CTWF on iOS — which processes your payment and tells us when a subscription is renewed, refunded, or revoked; and
our advertising, mapping, and place-information providers. The advertising services are described in more detail below.

We name a provider in this Policy only where the provider is fixed by the nature of the service — for example, a purchase made in CTWF on iOS can only be processed by Apple. For the rest, we describe the category rather than the company, because the specific providers we use change from time to time. If you would like to know which companies we currently use, ask us using the contact details in section 1.2 and we will tell you.

These providers act on our instructions and are not permitted to use your Personal Data for their own purposes, except where their own terms govern data they collect directly from you — which is the case for the advertising services described below, and for the operator of the app store through which you downloaded the app, in respect of your app store account.

5.2 Information other users can see when you use Cowork

Cowork works by showing information about you to other people. This is not a disclosure to a third-party service provider — it is the point of the feature — but you should understand exactly what is shown, and to whom, before you use it.

To other subscribers browsing sessions: if you publish a session, other subscribers can see your username and profile picture alongside the café, city, date, time, number of places left, and any note you added.

To the people in a session with you: if you publish or join a session, the others taking part can see your username and profile picture, that you are attending, and any messages you post to that session once they are published.

To anyone holding an invite link: a Cowork invite link can be opened by anyone who has it, including people who do not use the CTWF Products and people you did not send it to. It discloses the café, the city, the host's username, and the session's start and end times. It does not disclose the list of attendees or the session note. Messaging and social platforms may also generate a preview of that information when a link is shared through them. If you share an invite link, you are choosing to disclose that to whoever receives it and to anyone they pass it on to. A host can revoke a link at any time, which stops it disclosing anything further, but cannot recall what has already been seen.

What is never shown to other users: your email address, your real name (unless you have chosen to use it as your username), your precise device location, your payment or subscription details, whether you have blocked someone, and whether you have reported someone or been reported. Blocking is not announced to the user you block, and we do not tell a user who reported them.

We cannot control what another user does with information you choose to give them, whether through a session message or in person at a café. Please share only what you are comfortable sharing.

5.3 Third-Party Links

The CTWF Products may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the CTWF Products, we encourage you to read the privacy policy of every website you visit.

5.4 Advertising Services

Some CTWF Products may display advertisements provided by third-party advertising services, including but not limited to Google AdMob. These advertising services may collect and process certain information about you, including:

Device identifiers and advertising identifiers
IP addresses and general location information
App usage patterns and interaction data
Device type, operating system, and browser information

This information is used by these advertising services to deliver personalized advertisements and improve ad relevance. The collection and use of this data is governed by the respective privacy policies of these advertising services, not by this Privacy Policy.

For Google AdMob specifically, you can learn more about their data practices at: https://policies.google.com/privacy and https://support.google.com/admob/answer/6128543.

You may be able to opt out of personalised advertising through your device settings or the advertising service's privacy controls. However, this may not eliminate all advertisements and may result in less relevant ad content.

6 How long we retain your data

We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

For Cowork specifically: sessions, attendance records, session messages, invite links, blocks, and subscription records are kept while your account is open, so that you and the people you have met can see your session history. Messages that were held or refused by moderation are retained along with the messages that were published, because a record of what was refused is what allows us to review a decision and to identify a pattern of behaviour.

If you ask us to delete your account, we first cancel any Cowork session you are hosting and withdraw you from any session you have joined, so that the other people involved are notified rather than left waiting at a café. Your Cowork Data — sessions, attendance, messages, invite links, blocks, and subscription records — is then deleted when the account is removed.

Reports about conduct are an exception. We retain them, and the records associated with them, as a record of moderation even after the content or account they concern has been deleted. We do this to protect other users, on the basis of our Legitimate Interest and, where applicable, Legal Compliance. Where a report concerns you, this may mean we keep a record of your username and of the conduct reported after your account has otherwise been removed.

7 Age limit for using CTWF Products

You must be at least 18 years old to use the CTWF Products. If the age of majority in your country of residence, or in the country where you are currently located, is higher than 18, you must have reached that age instead. If you are under 18, or are otherwise considered a minor in either of those countries, and you access CTWF Products by lying about your age, you must immediately stop using CTWF Products. CTWF Products are not intended for children and we do not knowingly collect data relating to children. If you believe a child has provided us with Personal Data, please contact us and we will delete it.

8 International transfer of data

Your information may be stored and processed in the United States of America or other countries or jurisdictions outside the United Kingdom. By using CTWF Products, you are permitting and consenting to the transfer of information, including Personal Data, outside of the United Kingdom.

9 Notification of changes and acceptance of policy

We keep our Privacy Policy under review and will place any updates here.

By using CTWF Products, you consent to the collection and use of data by us as set out in this Privacy Policy. Continued access or use of CTWF Products will constitute your express acceptance of any modifications to this Privacy Policy.

10 Interpretation

All uses of the word "including" mean "including but not limited to" and the enumerated examples are not intended to in any way limit the term which they serve to illustrate. Any email addresses set out in this policy may be used solely for the purpose for which they are stated to be provided, and any unrelated correspondence will be ignored. Unless otherwise required by law, we reserve the right to not respond to emails, even if they relate to a legitimate subject matter for which we have provided an email address. You are more likely to get a reply if your request or question is polite, reasonable and there is no relatively obvious other way to deal with or answer your concern or question (e.g., FAQs, other areas of our website, etc.).

Our staff are not authorised to contract on behalf of SageLabs, waive rights or make representations (whether contractual or otherwise). If anything contained in an email from a SageLabs address contradicts anything in this policy, our terms or any official public announcement on the CTWF Website, or is inconsistent with or amounts to a waiver of any SageLabs rights, the email content will be read down to grant precedence to the latter. The only exception to this is genuine correspondence expressed to be from the SageLabs legal counsel or legal department.

11 Terms of Use

Please also see our Terms of Use which set out the terms, disclaimers, and limitations of liability governing your use of CTWF Products.